Shipping & Returns
Shipping Policy
At J&R Premium Bonsai Pots, we ensure your bonsai pots reach you in the best condition. Our shipping methods are designed to protect the quality of the products while keeping costs affordable for our customers. We take great care in packaging each pot securely to minimize the risk of damage during transit.
Just in case that there would still happen something unpredictable and the pot is damaged or lost, all shipments are insured. The insurance cost is included in the shipping cost.
Shipping cost and shipping destinations
We ship to European Union Countries, Switzerland, and the United Kingdom. If you would like to order from another country, please contact us before the order, and we will find a way to arrange the shipping at a reasonable cost for you.
Please note that shipping to Switzerland and the United Kingdom is subject to import/export from the EU regulations; therefore, additional import costs might apply according to your local laws and import authorities.
The shipping cost depends on the weight of the package and the destination. The exact amount will be automatically calculated before the checkout.
Return & Exchange Policy
We want you to be completely satisfied with your purchase from J&R Premium Bonsai Pots. In case the pot is not the same as ordered or is damaged in other ways as described in the product description and shown in the photos we will take it back at no additional cost and refund your payment.
All you need to do is send us a short description with photos of the damaged pot and packaging with shipping labels within the first 24 hours of receiving the shipment.
Personal pickup
Personal pickup is also possible. We are located near the beautiful city of Ljubljana, Slovenia. Just let us know in advance, and we are happy to arrange your visit and personal pickup.